Warranty & Return Policy
180 days warranty for WowGo 2S/KT/Mini/3/3X board defect for any manufacturing defects. 270 days warranty for WowGo AT2 board defect for any manufacturing defects.
(The warranty of WowGo 2S/KT/Mini is extended from 3 months to 6 months since 2020.4.14, orders placed before 2020.4.13 are still 3 months warranty.)
90 days warranty for all parts for any manufacturing defects.
- WowGo boards are built using the best configuration of motors, ESC, and batteries. We test all individual parts and run each WowGo Board for 210 minutes before packaging it up for shipment.
- All components, such an extra remote or battery can be purchased separately in our shop. If not, please contact email@example.com. and we also provide 90 days warranty for the parts you bought.
- The WowGo board can be easily repaired by replacing the broken part. We will always diagnose and send free replacement parts for boards under warranty, shipping fees will be collected.
- We are responsible for diagnose and sending free parts until the board is fixed. For example, if we sent a battery and problem still exists, we will keep sending ESC, Remote, Motors whatever needed, until the moment the right part is replaced and the board is fixed.
- We reply to all questions within 24 hours. You can get replacement parts within 3-8 days if there is ever an issue with your board.
The water damage ，wheels wear ，and artificial damage are NOT included in the warranty. and always charge the board with the original charger. otherwise the battery may be damaged or even cause fire and the damage is NOT covered by warranty.
Refund & Return Policy
- Generally, we do not accept returns. If you have any questions, please contact customer service and we will offer you with solutions.
- We don't refund when your order is shipped out.
- We will not accept any refunds if you have used the product and it is deemed "used."
- If the product you ordered is artificially damaged or modified, we will not refund you.